Capital Mint Markets – Privacy Policy
Dated: May 2026
When using our services we process personal data of our customers (“you”, “your” or the “Customer”).
This Privacy Policy, the “Policy”, provides you with information about how your data is processed.
In this Privacy Policy, you will find information regarding the following:
- Who is the controller of your personal data and whom to contact?
- What information do we collect about you and how do we obtain it?
- How do we use your personal data?
- How do we store personal data and how are they secured?
- How long do we process your data?
- Data sharing and transfers to third countries
- What are your rights and how can you exercise them?
- Final provisions
1. Who Is the Controller of Your Personal Data and Whom to Contact?
The controller of your personal data is FNX Capital FZCO, trading as Capital Mint Markets, with its
registered offices at: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
hereinafter referred to as “we”, “our”, “our Company”, or “Controller”.
You can contact us at:
Privacy@capitalmintmarkets.com
regarding any questions and the exercise of rights relating to the processing of your personal data.
2. What Information Do We Collect About You and How Do We Obtain It?
In this section, you can read general information about which of your personal data we collect and how
we collect it. Detailed information on the purposes for which we process personal data is given in
Section 3 of this Policy. All information on the basis of which we can directly or indirectly identify
you or which is related to you is considered personal data.
We obtain most of the data we collect about you directly from you in connection with your use of our
services. This includes, in particular:
- Data that you provide to us yourself, especially when you register on the website, enter information
into your user account, order services, participate in our events and projects, or when you communicate
with us through customer support or social networks. These are identification and contact data,
specifically the name, surname, telephone number, e-mail address, postal address, date of birth,
user name and password, and business identification number or tax registration number, if you are an
entrepreneur; payment data, such as bank details; and other data, such as records of communication
between you and our company or details of any warranty claims. - Data that we automatically collect when you use our services. These are data about your device, such
as the IP address, device type, operating system, browser used, connection provider; website usage data,
such as the date, time and duration of visit, a country from which you visit the website, website
browsing history; and data on the use of services, such as the login and logout information, your
account settings, the value of your fictitious capital, your account currency, and business strategy.
Some data about you is provided to us by third parties, such as providers of trading platforms that you
choose for use of our services, and social network operators if you decide to link your social networking
accounts to an account on the website. This includes:
- Data about the simulated transactions you have completed, such as the type of financial instrument,
time of opening and closing the position, amount of investment, profit and loss; and data from social
networks, including user name, profile picture, and e-mail address associated with the account on the
social network. For information on how your personal data are processed by trading platform providers
and social network operators for their own purposes, please refer to the privacy policies of those parties.
3. How Do We Use Your Personal Data?
We use personal data for the following purposes:
a. Registration and User Account
- In order to use the services, you must register on the website and create your account, and for this
purpose we process your personal data. - Personal data: identification and contact data; we may also process your data related to the settings
of your user account. - Legal ground for the processing: Processing is necessary for the performance of the contract, and the
provision of these personal data is required, as we cannot register your user account without them.
b. Provision of Services and Exercise of Rights and Obligations Under the Contract Between Us and the Customer
- In order to be able to provide you with our services, in particular to provide you with the relevant
access, tools and support, and to carry out trades, we need to process your personal data. - Personal data: identification and contact data and, in the case of paid services, also payment data,
data on the use of the services, data on the simulated trades and, if you decide to link your social
networks accounts with the account on the website, also data from social networks. - Legal ground for the processing: Processing is necessary for the performance of the contract on the
basis of which we provide our services, or on the basis of our legitimate interest. After we stop
providing you with services, we process personal information for a limited period of time. Such
processing is necessary for the purposes of exercising and protecting our rights based on our
legitimate interests.
c. Marketing Communication About Our Services and Products or About Events in Which We Take Part
- If you are our current or past customer, we may from time to time send you marketing communications
that relate to our services. We may also send you commercial communications to the extent to which you
give us your consent. Each of the e-mails sent will be marked as a business communication and each of
them will contain a link with the help of which you can easily unsubscribe from the business communications. - Personal data: identification and contact data.
- Legal ground for the processing: If we have provided you with our services, we may from time to time
send you marketing communications based on our legitimate interest, namely keeping in touch with our
customers. If you give us your consent to process your data for marketing purposes, then we process
your data on the basis thereof.
d. Customer Support and Communication
- If you use our customer support services, we will process your personal data.
- Personal data: identification data, contact data, other data and data from social networks, if you
contact us through social networks. - Legal ground for the processing: Processing is based on our legitimate interest, namely in maintaining
customer satisfaction and supporting the use of our services.
e. Improving Services
- If you use some of our services, we will process your personal data in order to develop, test and
enhance the services and improve their security. - Personal data: identification and contact data, data about your device, website usage data, data on
the use of the services, and data on the simulated trades. - Legal ground for the processing: Processing is based on our legitimate interest, namely in improving
our services.
f. Analytics
- To obtain information about how our website and our services are used, we analyse customer behaviour.
- Personal data: identification data, contact data, payment data, data about your device, website usage
data, data on the use of the services, and data on the simulated trades. - Legal ground for the processing: Processing is based on our legitimate interest, namely in ascertaining
customer behaviour and estimating customer preferences.
4. How Do We Store Personal Data and How Are They Secured?
We process your personal data in an encrypted database on computers and other devices. In order to ensure
protection against unauthorised access or unauthorised alteration, disclosure or destruction of the data
that we collect and process, we have adopted organisational and technical measures to secure them, which
we strictly adhere to.
5. How Long Do We Process Your Data?
Personal data is processed to the extent necessary to fulfil the purposes described above and for the time
necessary to achieve those purposes or for a period directly stipulated by law. Thereafter, the personal
data is deleted or anonymised. We process personal data for the following periods of time:
- For the purpose of performance of the contract and for the exercise of rights and obligations in
connection with the contract, including any complaints, settlement of damage claims or related litigation,
personal data are processed for the necessary period of time, but not more than 10 years from the
termination of the last contract. - For the purpose of sending business communications without your given consent, personal data is processed
for a maximum of 5 years from the expiry of the last contract between us or until you raise an objection
or unsubscribe from the business communications. - For the purpose of enhancing our services, we usually process personal data for a maximum period of
6 months. - In order to fulfil our legal obligations, we process personal data for the period set out by the relevant
legal regulations, for example in accordance with tax regulations for a period of 10 years from the
issuance of the relevant documents for your order. - If you have given your consent, for the period specified in the consent.
6. Data Sharing and Transfers to Third Countries
We make your data available or transfer them to persons that help us provide our services, in particular
the following persons:
- The trading platform provider, in order to enable you to perform the simulated trades.
- Other third parties that help us run our website and provide our services, such as other companies in
our group, hosting and cloud service providers, payment system operators and financial institutions,
providers of customer support tools and services, IT companies and system administrators, marketing and
communication agencies, consultants and postal service providers.
In addition, we may transfer your data to persons in respect of which you give your consent thereto, as
well as in the cases where it is our obligation under the law or under a judicial or any other legally
binding decision. Each such entity to whom personal data are transferred is contractually obligated to
protect your personal data in accordance with legal provisions and to process the data exclusively
according to our instructions.
Certain third parties collect personal data for their own purposes as controllers. In such a case, their
own rules for the processing of personal data shall apply.
7. Your Rights
You can exercise all your rights mentioned below, including your right to erasure of personal data and
the withdrawal of your consent, by sending a request to us via email at
privacy@capitalmintmarkets.com.
In connection with the processing of personal data you have the following rights:
a. Right of Access to Personal Data
You can ask us at any time to send you a confirmation as to whether or not your personal data is being
processed. If we process your data, we will provide you with further details on the processing. If you
request it, we will also provide you with a copy of the personal data processed. Please note that the
first copy is free of charge, but later copies will be provided for a small fee.
b. Right to Rectification of Personal Data
If we process your personal data inaccurately, you can notify us of this fact, and we will rectify the
inaccurate personal data without undue delay. If you register on the Website, you will be able to rectify
and amend your personal data yourself by editing your user account.
c. Right to Erasure of Personal Data, “Right to Be Forgotten”
You have the right to obtain from us the erasure of personal data concerning you without undue delay in
the following cases:
- If the data are no longer necessary in relation to the purposes for which we have collected or otherwise processed them.
- If you withdraw your consent to their processing and, at the same time, there will be no other legal
ground for their processing. This only applies in the cases where we process personal data on the basis
of your consent. - If you object and there are no overriding legitimate grounds for the processing, or if you object to
the processing for direct marketing purposes. - If your personal data are processed unlawfully.
We will not be able to act on the request for the erasure of personal data if their processing is necessary
for exercising the right of freedom of expression and information, for compliance with any of our legal
obligations, for the performance of a task carried out in the public interest, for the establishment,
exercise, or defence of our legal claims, or for other reasons provided for by law.
d. Right to Restriction of Processing
In cases stated in article 18 of the GDPR, you have the right to obtain from us restriction of processing
of your personal data for a certain period.
e. Right to Data Portability and to the Provision of Data in a Machine-Readable Format
In the case of automated processing based on your consent or performance of the contract, you have the
right to receive the data in a structured, commonly used and machine-readable format and to have them
transmitted by us to another personal data controller.
f. Right to Object
If we process personal data on the basis of our legitimate interest, you have the right to object to such
processing. If you file such an objection, we will not be able to process your personal data unless we
demonstrate compelling legitimate grounds for the processing which override your interests or rights and
freedoms, or for the establishment, exercise or defence of our legal claims.
In case we process your personal data for marketing purposes about our products and services, we will
terminate the processing without undue delay upon receipt of the objection. In such a case, we will no
longer be able to send you offers of our products and services.
g. Right to Withdraw Consent
If processing is based on your consent, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing based on the consent given before
its withdrawal.
h. Right Not to Be the Subject of Automated Decision-Making
Except where processing is necessary for entering into, or performance of, a contract, where this is
permitted by applicable law, or based on your express consent, you have the right not to be the subject
of any decision which is based solely on automated processing, including profiling, which produces legal
effects concerning you or similarly affects you to a significant extent.
i. Right to Lodge a Complaint With the Supervisory Authority
If you believe that we are processing your data in violation of the relevant legal regulations, you can
lodge a complaint with the relevant supervisory authority.
8. Final Provisions
We may change this policy unilaterally, but we will do so only when necessary and we will notify you
about such change. You can find the latest version of this policy in the Client Section of the Portal.